Blog | Page 11

#11 - Get the latest news and updates about Telnyx - our product, the company and our people.

Insights & Resources

CPaaS: Taking Your Communications Global

CPaaS combines the most cutting-edge capabilities of the internet with the best practices of a successful platform business, providing programmable connectivity through APIs with the ability to embed communications into your applications.

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Guides & Tutorials

[Guide] How Resellers Win with Telnyx

Learn how to increase customer satisfaction, reduce expenditure and deliver a high-quality service with Telnyx.

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Insights & Resources

Xpedeus Cuts Voice Costs, Enables Quality VoIP and Cloud Services

See how managed service provider Xpedeus leveraged Telnyx’s purpose-built IP network and Mission Control Portal to enable VoIP and Cloud Services.

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Insights & Resources

5 Contact Center Trends to Help You Scale

Modern consumers expect a customer journey that quickly gets them where they need to go, with a consistent experience across channels. But scaling customer service can mean increased costs, complexity, time and resources — and more mistakes.

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Insights & Resources

Part III: The Roadmap to STIR/SHAKEN Compliance

When implemented on a large scale, STIR/SHAKEN has the potential to greatly reduce a robocaller’s ability to “spoof” the called party. But STIR/SHAKEN must be made mandatory for all providers if we are to ensure compliance across networks.

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Insights & Resources

[eBook] How to Build a Customer-First Contact Center Platform

Today’s consumers demand not only superior products but also amazing customer service and seamless cross-channel experiences. Check out our eBook to learn how to build a customer-first contact center platform.

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Insights & Resources

Solving the Robocalling Problem - Part II: Phone Network Limitations

There are still several limitations preventing STIR/SHAKEN from being a truly effective solution to illegal robocalling — the biggest being the phone networks themselves.

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Insights & Resources

Your Guide to Call Tracking [Infographic]

Did you know that calls are 10-15 times more likely to convert than digital leads? The popularity of click-to-call means Call Tracking is set to explode. Learn more in our infographic.

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Guides & Tutorials

[Webinar] Telnyx Mission Control Portal Demo

Join Customer Success Manager Mark Morse to learn all about the Telnyx Mission Control Portal.

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Insights & Resources

[Webinar] Solving Customer Problems With Conversational AI

In this webinar, Telnyx and Replicant discuss how AI-powered conversation technology can proactively solve customer issues, with call flows that learn and improve with each interaction.

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Insights & Resources

How Replicant Lowered Latency And Costs With Real-Time Media Forking

Using a combination of machine learning algorithms, Voice AI technology and a lightning-fast telephony stack built on Telnyx’s private, global communications network, Replicant has created a "Thinking Machine" to solve problems in real time over the phone.

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Insights & Resources

Building a Modern Customer Experience

Providing great customer service is no longer enough for contact centers to meet the evolving expectations of your customers. They demand great customer experience (CX).

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Insights & Resources

Telnyx and Replicant Team Up to Build Future of Contact Center AI

With machine learning algorithms, Voice AI technology and a lightning-fast telephony stack built on Telnyx’s private, global communications network, Replicant created a “Thinking Machine” that engages in fluent conversations to solve problems in real time.

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Insights & Resources

Hassle-Free Porting With FastPort

Telnyx FastPort® is a faster way to port your phone numbers. We’ve automated many of the internal and external porting processes to simplify and streamline the experience, providing headache-free porting from start to finish.

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Insights & Resources

Communication Trends [Infographic]

See where the world of real-time communications is headed with a look into AI, Network, Cloud Services and other trends.

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Insights & Resources

The Future of Healthcare Communications

The healthcare system is still heavily reliant on outdated communication technology. However, there are signs the industry is edging toward a change.

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Insights & Resources

How to Ensure Compliance With SMS Regulations

There are strict regulations that dictate how organizations can interact with end users via SMS, with significant penalties for getting it wrong. So it’s more important than ever to understand the text messaging rules and how to comply with them.

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Guides & Tutorials

Solving the Robocalling Problem - Part I: Why We Need STIR/SHAKEN

It’s up to the telecom industry to implement a solution to illegal robocalling. To combat spoofing, industry experts have developed a new technology standard called STIR/SHAKEN.

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Insights & Resources

Validate and Authorize Your Port Outs

The porting process can lack transparency, and customers are often left in the dark when their numbers are ported away from a carrier.

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Insights & Resources

Messaging 101 for Business [Infographic]

Why SMS? It’s simple - your customers like texting! Check out our infographic to learn what makes SMS such an effective tool for business communications and how you can benefit.

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Insights & Resources

[eBook] The Better Twilio Alternative

Why switch from Twilio to Telnyx? Moving away from Twilio will grant you greater control and quality by building on the Telnyx platform. Discover why thousands choose Telnyx over Twilio for voice and SMS.

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New Products & Features

New Central Florida 689 Area Code Overlay

Central Florida has added a new area code – 689 & it’s being overlaid in the area currently being served by the 407/321 codes. Here’s what you need to know

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Insights & Resources

Meeting Customer Expectations With Omnichannel Experiences

Customer expectations are higher than ever, and customers today expect consistent service levels across every channel. They also expect to be able to seamlessly switch between channels.

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Insights & Resources

Call Tracking Platform Improves Call Quality And Cuts Costs by 50%

Facing rigid contract terms, limited functionality and high costs, a call tracking platform switched to Telnyx.

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New Products & Features

New International Numbers in Multiple Countries

We’re moving closer to offering real-time communications to everyone in the world. We’ve added mobile, geographic and toll-free numbers to expand our network in several countries.

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Insights & Resources

How Documo Built Reliable, ECM-Friendly Fax with Telnyx

See how Documo integrates with Telnyx to build a reliable fax solution with full ECM support.

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Insights & Resources

[Webinar] Solving the Robocalling Threat: Why We Need STIR/SHAKEN

[Webinar] Telnyx will discuss why illegal robocalling persists and what is being done to stop it once and for all.

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Insights & Resources

Call Tracking Platforms: 5 Questions to Ask Your Voice Provider

Call tracking platform developers experience some common frustrations when working with a provider that’s not a true carrier.

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News & Events

Michael Bratschi - Sales Enablement at Telnyx

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News & Events

Odhran Reidy - Telnyx Product Marketing Manager

Odhran Reidy - Telnyx Product Marketing Manager

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