Better Experiences with SMS Customer Service and Support
Deliver a seamless customer experience that’s as personal as it is convenient.
Resolve issues faster
Ditch the long hold times in favor of texting; the immediacy of SMS makes it an invaluable customer service tool to your organization.Make them feel valued
Offer support quickly through efficient exchanges, and connect with your customers on a more personal level.Give them a choice
Many customers consider SMS to be more convenient than phone calls -- provide support through their preferred channel.
Connect to Customers with Text
Acquire phone numbers
Get Telnyx phone numbers from the Mission Control Portal or Numbers API. You can choose from long code, short code, toll-free or international numbers. With hosted SMS, you can also bring your own numbers onto our platform.
Receive a text and assign an agent
Acknowledge your customer’s SMS query with an automated reply indicating the estimated response time. Once available, the agent begins a text conversation with the customer and confirms necessary information.
Resolve the query or escalate
For more complex issues, you may need to transition from text messaging to a phone call. In these cases, the conversation can continue seamlessly over the phone with full context.
Questions on setup? Talk to our experts
Everything you need to build and integrate SMS customer support with Telnyx
- Quickstart guides
- Easy-to-follow tutorials
- Python, Ruby, PHP and Node SDKs
- API reference docs
Send SMS to Your Customers Confidently
Enterprise-grade reliability, security and compliance at global scale.
- High DeliverabilityTelnyx is an enterprise-grade carrier network with a private backbone.
- Deep Number InventoryWe give you infinite choice and flexibility with phone numbers in over 60 countries.
- Global ReachExtend your global footprint. Reach any SMS-enabled number in the world.
- Unparalleled 24/7 SupportOur team of in-house engineers is available around the clock.
- Fair and Transparent PricingWe offer pay-as-you-go pricing with automatic volume and commitment discounts.
Ready to Get Started?
Questions on setup? Talk to our experts