Resolve issues fasterDitch the long hold times in favor of texting; the immediacy of SMS makes it an invaluable customer service tool to your organization.
Make them feel valuedOffer support quickly through efficient exchanges, and connect with your customers on a more personal level.
Give them a choiceMany customers consider SMS to be more convenient than phone calls -- provide support through their preferred channel.
Acquire phone numbers
Get Telnyx phone numbers from the Mission Control Portal or Numbers API. You can choose from long code, short code, toll-free or international numbers. With hosted SMS, you can also bring your own numbers onto our platform.
Receive a text and assign an agent
Acknowledge your customer’s SMS query with an automated reply indicating the estimated response time. Once available, the agent begins a text conversation with the customer and confirms necessary information.
Resolve the query or escalate
For more complex issues, you may need to transition from text messaging to a phone call. In these cases, the conversation can continue seamlessly over the phone with full context.
Everything you need to build and integrate SMS customer support with Telnyx
- High DeliverabilityTelnyx is an enterprise-grade carrier network with a private backbone.
- Deep Number InventoryWe give you infinite choice and flexibility with phone numbers in over 60 countries.
- Global ReachExtend your global footprint. Reach any SMS-enabled number in the world.
- Unparalleled 24/7 SupportOur team of in-house engineers is available around the clock.
- Fair and Transparent PricingWe offer pay-as-you-go pricing with automatic volume and commitment discounts.